Refund policy

 

At Zil, each pieces is carefully inspected before shipment.

We accept exchanges within 7 days of receiving your order, provided that items are unused, in perfect condition, and in their original packaging. 

For hygiene reasons, earrings are final sale and cannot be exchanged or returned. 

Shipping costs are non-refundable. Items purchased on sale, promotion, or marked as final sale are not eligible for exchange or return.

Zil does not offer cash refunds; only exchanges or store credit are provided.

To request an exchange you can contact us at ZilEverydayLuxury@hotmail.com with your order number.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ZilEverydayLuxury@hotmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.